- #Dossier perfume return policy update#
- #Dossier perfume return policy full#
- #Dossier perfume return policy download#
The process is really simple: you can report an issue with Route and they will work with you to make sure you get the resolution you prefer, reorder or refund within 1-2 business days. If you decide to add Route Protect to your order (with just a simple click at checkout), you can easily file an issue for a lost, stolen, or damaged package. We do hope that never happens to you, but in order to be sure and stress-free, you are now able to protect your order against loss, damage or theft that may occur during shipping, by adding Route Protect (package protection) at checkout. We have great news for you! We’ve partnered with Route-a package protection and tracking solution-to give our customers the best possible delivery experience. Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.) Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e.
This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent.Ī candle is not eligible for return/exchange if it was lit (otherwise the return label will be denied) and a photo of the candle will be required.Īll returned orders will be sent directly to the following charity: Give Back Box. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.Īs we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Keep in mind, you are always welcome to test out all of our fragrances, risk-free.
#Dossier perfume return policy update#
IMPORTANT: We have made an update to our return procedure and now it is possible to exchange a product with a more expensive, or with a cheaper one. Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure). So, you can return as many items as you'd like, but they must be sent in the same return package (under one return label). If you'd like to return or exchange your item/s, we can only process this request once.
#Dossier perfume return policy download#
If you want to return or exchange your item/s, you can download your free return label here, or you can either send us an email at or you can write us on Facebook/Instagram. Nevertheless, we don't refund the shipping costs (if you order less than 3 products, otherwise it's free).
#Dossier perfume return policy full#
You can return any items that you don’t like within 30 days after shipping and we will refund you the full price.
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